Publications, Articles & Podcasts

Employing Individuals with Disabilities and Organizational Citizenship Behavior: The Role of Employer Openness and Employee Attitudes

Claude B. Kershner IV (A.R.C.H. Consulting, LLC) & George M. Marakas (Florida International University)

Engaged Management ReView · March 2024 · Vol. 7, No. 2 · pp. 33–45 (Dissertation Digest)

When employers hire people with disabilities, measurable behavioral change follows across the organization. Drawing on intergroup contact theory and social exchange theory across a study of 211 employees, this research shows that workplace contact improves attitudes toward employees with disabilities — and that those attitudes, strengthened by employer openness, job satisfaction, and personality, drive higher organizational citizenship behavior.

Kershner, C. B., IV, & Marakas, G. M. (2024). Employing individuals with disabilities and organizational citizenship behavior: The role of employer openness and employee attitudes. Engaged Management ReView, 7(2), 33–45.