Publications, Articles & Podcasts

Peer-Reviewed Research

Employing Individuals with Disabilities and Organizational Citizenship Behavior: The Role of Employer Openness and Employee Attitudes

Claude B. Kershner IV (A.R.C.H. Consulting, LLC) & George M. Marakas (Florida International University)

Engaged Management ReView · March 2024 · Vol. 7, No. 2 · pp. 33–45 (Dissertation Digest)

When employers hire people with disabilities, measurable behavioral change follows across the organization. Drawing on intergroup contact theory and social exchange theory across a study of 211 employees, this research shows that workplace contact improves attitudes toward employees with disabilities — and that those attitudes, strengthened by employer openness, job satisfaction, and personality, drive higher organizational citizenship behavior.

Read the full study →

Kershner, C. B., IV, & Marakas, G. M. (2024). Employing individuals with disabilities and organizational citizenship behavior: The role of employer openness and employee attitudes. Engaged Management ReView, 7(2), 33–45.

Small Business Owner

Leveraging the Life-Cycle Framework: Helping Small Business Owners Transition from a Lifestyle Business to a Managed Growth Business

Stages of business growth often bring about challenges and decision points. Addressing these challenges determines the success or failure of...
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Adopting Creativity and Innovation for Next-Generation Business Leaders

As a business owner or leader, it's important to stay ahead of the curve in today's rapidly changing marketplace. One...
Selling your business

Small Family Business Sales: Navigating the Exit Process

Small family businesses play an important role in the economy, providing jobs and services to communities, and serving as engines...
Claude III

When Values meet Persistence – Interview with Claude B. Kershner III

Claude III built entrepreneurial companies and led hundreds of people his entire career. My father is a true inspiration to...
Creative Marketing

Guerrilla Marketing Explained with Stories

Guerrilla marketing, a cost-effective and innovative approach to marketing, is becoming increasingly popular in today's competitive business environment. As defined...
Environment & Corporate Culture

The Environment & Corporate Culture

What are the task and general environments, and why should organizational leaders care? How are managers shaping the internal culture...
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Virtuosity in Pool Service: Fostering Long-Term Strategies

As defined in gymnastics, virtuosity is "performing the common uncommonly well." My fitness coach taught me to apply this in...
Kershner Family

Building People through Essential Business – A Family Story about Legacy

This story is dedicated to my daughter Harper who just entered the maintenance phase of her cancer journey after nine...