Publications, Articles & Podcasts
Delight and Amaze Customers: Aligning Operations with Customer Service Excellence
At the Mandarin Oriental hotel in Miami, customer service is not just a department, it's a philosophy that is embraced...
Chasing the Expert is a Mistake: The Power of Collaborative Learning
Researchers in psychology and neuroscience have explored the concept that humans are inherently drawn to seeking out experts. People have...
Personality Traits That Set Creative Leaders Apart From Bureaucratic Non-Creatives in Problem Solving
Creativity is a key factor for success in any organization, but it is especially crucial in entrepreneurship. Starting a new...
Funding Your Venture: The Importance of Accounting, Mentorship, and Entrepreneurship Education
As someone who starts and runs businesses, I know firsthand the challenges of navigating the venture funding world. I made...
Connecting With Others: The Importance of Authentic and Humble Communication in Leadership
As a business professor and a father, I have gained invaluable insights from my two-year-old and seven-year-old daughters, who have...
Maximizing Business Success: The Importance of Key Partnerships and Key Activities in Your Business Model
Hey there, fellow entrepreneurs! As a business owner, I know how important it is to create a business model about...
Empowering Commercial Loan Specialists: The Importance of Understanding the Business Model Canvas and Lean Startup Methodology
As an entrepreneurship professor, I am passionate about empowering aspiring entrepreneurs to turn their dreams into successful businesses. To best...
The Power of the Human Voice: How Phone Conversations Strengthen Relationships in an Era of Digital Communication
The communication landscape has changed dramatically with the advent of technology, and the way people interact with each other has...
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